Frequently asked questions
Have a question about our services? Here are some of the common ones we get from businesses just like yours.
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We already service stores inside Westfield Parramatta and are familiar with the centre’s access protocols.
We clean exterior glass early—between 6:00 AM and 9:30 AM—before foot traffic picks up. Internal glass is done once stores open, but if your shop is busy, we’ll avoid disrupting trade and return at a quieter time to finish the job. Our goal is to keep your windows spotless without getting in the way of your customers.
While Parramatta is our core service area, we also work with businesses in nearby suburbs.
If you're located just outside the CBD—whether it's North Parramatta, Harris Park, Westmead, or surrounding commercial zones—there’s a good chance we can help. Get in touch with your address and we’ll let you know if you're within reach.
If you're a bit further out, we may still be able to assist depending on the job size and frequency.
Absolutely — we’ll have your home’s windows sparkling in no time.
Please send us your details
along with a photo of each side of your home’s exterior. We’ll assess it and provide a quote.
💡 Pricing starts from $440.
Please note
Quotes are estimates until we see the property. We include trim cleaning and cobweb removal in every job.
Yes—we’ve got you covered inside and out.
We clean external glass up to 3 meters high
Our team can expertly handle
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Internal façade glass
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Office windows
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Glass partitions
Whether it’s a retail frontage or a corporate office
we’ll help your business project a clean, professional image that customers and clients notice.
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We can clean external windows up to 3 meters high using professional extension tools.
For shopfronts above ground level, we assess access during your quote visit and tailor a safe, effective solution.
We do. Whether it’s branding panels, glass balustrades, or display cases, we’ll make sure every glass surface is spotless and streak-free—so your signage reflects your business in the best light.
That’s no problem at all. Many of our clients are in buildings where Strata arranges occasional window cleaning. In these cases, we work around their schedule to avoid overlap and ensure your windows stay clean in between.
Our service is focused on maintaining a consistently polished look for your shopfront—not just the occasional clean. If needed, we can pause or adjust your schedule during Strata cleans and resume afterward to keep your business looking sharp year-round.
It depends on your location, foot traffic, and the impression you want to make.
Most clients choose a regular schedule—weekly, fortnightly, or monthly—to keep their shopfront looking sharp year-round. We’ll provide pricing for all options upfront, so you can choose what suits you best. And if your needs change, your schedule can too—just let us know, and we’ll adjust it anytime to match your business flow.
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wash all external glass (also includes internal glass if scheduled)
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door panels in and out
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low-level signage
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cobweb & 3rd party sticker removal
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a 7-point checklist to ensure nothing’s missed.
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Our standard clean includes removing cobwebs, third-party stickers, and light marks.
If you have adhesive residue or heavy buildup, we’ll assess and let you know what’s included and what may need extra attention.
Please make sure we can access the areas being cleaned.
If internal glass is involved, clearing display stands or furniture from in front of windows helps us work efficiently—but we’re happy to move light items if needed.
Not at all.
Many of our clients provide access in advance or arrange for staff to open up. We always communicate clearly and follow agreed instructions to make things seamless, even if you’re not there.Our pricing is tailored to your needs—because no two shopfronts are the same.
Quotes are based on:-
The number of glass panels
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How complex the job is
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The time it takes to get your windows truly spotless
To keep things fair and transparent, we’ll visit your site, clean a panel or two, and give you an accurate quote on the spot.
No guesswork—just straight-up pricing you can trust.
From there, you choose the schedule that works best:🗓 Weekly
🗓 Fortnightly
🗓 Monthly
🗓 Bi-monthly
🗓 Quarterly
Need to make changes later?
No problem. You can adjust your plan anytime to suit your business’s evolving needs.-
Most of our customers are on an auto-debit plan for convenience and consistency. We send invoices on the 30th of each month, and payment is automatically debited on the 7th of the following month. This keeps everything streamlined, so you never have to worry about missing a payment.
We also accept cash (invoices are emailed upon payment) and can issue invoices for corporate accounts if preferred.
Whether you’re on a weekly, fortnightly, or custom schedule, your pricing is fixed and predictable—no surprises, just a smooth, reliable service.Yes, but we don’t recommend it.
One-time cleans are like quick fixes
They leave your windows sparkling for a moment, but without consistency, your shopfront slips back into that tired, unkept look— customers notice.
These cleans take up to three times longer than our regular visits
pricing starts at $195 + GST.
The good news —
If you join a regular plan within 30 days, we’ll credit you the difference.
It’s our way of rewarding commitment to consistency.Yes—but think of it more like a partnership with a safety net.
We start every new client on a 6-month trial
giving you time to experience our premium window cleaning service with zero long-term commitment upfront. No stress, no pressure. Just reliable results.
Thirty days before the trial ends, we’ll send you a reminder.
From there, you can easily roll into a 12-month plan—or walk away, no questions asked.
Your schedule is fully flexible during your trial.
Want to start with weekly cleans, then switch to fortnightly? Done. You’re in control.
What’s included in your service agreement:
✅ Written Guarantee - Our promise to deliver—on paper, not just in words.
✅ Fully Insured - You’re protected every step of the way.
✅ Fixed Monthly Fee - No guesswork. One simple price.
✅ Cleaner Glass Guarantee - Free touch-ups, rain re-cleans, longer shine.
It's our way of saying:
let us earn your trust before we ask for your commitment.Fill out our online form, and we’ll contact you to arrange a free site visit and quote. We’ll even clean a sample panel or two, so you know exactly what to expect.
Yes—just give us at least 24 hours’ notice. We understand that things change and are happy to reschedule. If business is slow, you can put a pause on your service for up to 3 months.
We’re fully insured with $20 million in public liability coverage through Allianz Australia.
That means if something goes wrong while we’re on your site—whether it’s accidental damage or injury—you’re protected. It’s just one of the ways we give you peace of mind while we do what we do best: making your business shine.
From the moment we arrive, you’ll notice our focus on professionalism and attention to detail.
Every cleaner is fully trained and follows a 7-point checklist to make sure your windows look flawless. You’ll get to review the job before we leave, and if something’s not right—or if it rains within 24 hours—we’ll come back and fix it for free. Best of all, you’ll always have direct access to the owner, so help is just a phone call away. We make it easy, reliable, and hassle-free—just how it should be.Light rain doesn’t actually make clean glass dirty—it just wets it.
What does make a window look unclean are the fingerprints, grime, dust, and smudges that build up over time. If the glass is properly cleaned, rainwater alone won’t leave marks.
In fact, many of our clients prefer their scheduled cleans to continue rain or shine to keep up appearances—especially in high-traffic retail areas. And for extra peace of mind, we offer our Rainy-Day Guarantee: if it rains within 24 hours of your clean and the glass ends up dirty, we’ll come back and spot-clean those panels free of charge.We keep your shopfront looking sharp—no matter the weather.
Yes—our Rainy-Day Guarantee means if it rains within 24 hours of your service and the glass is visibly affected; we’ll return to re-clean the affected panels free of charge. (applicable to businesses within the Parramatta CBD)
Just let us know—we’ll come back and fix it promptly at no cost.
Your satisfaction is part of our Cleaner Glass Guarantee, and we stand by it.We don’t operate on public holidays.
If your regular clean lands on one, we’ll automatically move it to the next available business day. You don’t need to chase us—we’ll keep you informed if anything needs adjusting. Our team works 49 weeks a year and takes a well-earned 3-week break over the December–January period.
We don’t use dish soap like many window cleaners do—it’s cheap, but it’s not made for glass.
Instead, we use a professional-grade cleaning agent specifically designed for glass surfaces. It cuts through grime, repels light dust and dirt, and helps prevent spotting when rain hits the glass. The result? A longer-lasting, streak-free finish that keeps your windows looking cleaner between visits. It’s safe, effective, and purpose-built for the job.
Our team is trained to work safely in public-facing areas and tight retail spaces.
We maintain clear walkways and operate within strict safety protocols to avoid disruptions or accidents.
Our cleaning solution is eco-conscious, non-toxic, and specifically formulated for glass.
It delivers a powerful clean without harsh chemicals—safer for your team, your customers, and the planet.